Who we are

Our website address is: https://citrinecommunity.co.uk.

Privacy Policy

Privacy Policy for Citrine Community Together
Website: www.citrinecommunity.co.uk
Last Updated: 18th August 2026

Introduction

Citrine Community Together is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website at www.citrinecommunity.co.uk and when you make a donation through our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

Citrine Community Together
Address:
Unit 14
Yr Hen Farchnad,
Carmarthen Street
Llandeilo
SA19 6BJ

Email: robert.meakes@robertmeakes.com
Telephone: 07711 718174

Charity Number: TBA

For the purposes of data protection law, Citrine Community is the "data controller" of the personal information described in this policy.

Information We Collect

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visit
• Website usage information

This information is generally collected through cookies and analytics tools.

Information Collected When You Donate

If you choose to make a donation through our website, we may receive information such as:

• Name
• Email address
• Donation amount
• Gift Aid information (where applicable)

Payment card details are typically collected and processed directly by our payment service provider Stripe and are not stored on our website.

How We Use Your Information

We use personal information to:

• Operate and maintain our website
• Process donations and related records
• Administer Gift Aid claims where applicable
• Improve website performance and user experience
• Respond to enquiries or requests
• Comply with legal and regulatory obligations
• Prevent fraud and protect the security of our website

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interests

We process certain information where necessary for our legitimate interests, including:

• Operating and improving our website
• Maintaining website security
• Analysing website usage

Contract

Where you make a donation, we process personal information as necessary to fulfil and administer that transaction.

Legal Obligation

We may process information where required to comply with legal obligations, including charity, tax, accounting and regulatory requirements.

Consent

Where cookies or similar technologies require consent, we will seek your consent before placing them on your device.

Donations and Payment Processing

Donations made through our website are processed by third-party payment providers.

When you make a donation, your payment information is handled directly by the relevant provider under their own privacy policy and security measures. We recommend reviewing the privacy policy of the payment provider before donating.

We receive only the information required to record and administer your donation.

Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions properly
• Understand how visitors use the website
• Improve user experience

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

For more information, please see our Cookie Policy [or insert cookie information here if a separate policy is not provided].

Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary, including:

• Website hosting providers
• Analytics providers
• Payment processing providers
• Professional advisers
• Regulatory bodies or government authorities where required by law

All third-party providers are expected to process information securely and lawfully.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy, including:

• Donation records for accounting, audit and legal requirements
• Gift Aid records for HMRC compliance
• Website analytics data in accordance with our analytics settings

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request erasure of personal information
• Restrict processing of your information
• Object to processing based on legitimate interests
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

We encourage visitors to review the privacy policies of any external websites they visit.

Complaints

If you have concerns about how we process your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Citrine Community Together
Email: robert.meakes@robertmeakes.com
Address:
Unit 14
Yr Hen Farchnad,
Carmarthen Street
Llandeilo
SA19 6BJ

Telephone: 07711 718174

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.